Privacy Policy

Our Commitment to Your Privacy

At Ember & Stone Customs, we uphold the highest standards of privacy and data protection. We understand the importance of trust, and our privacy practices are designed to be transparent, secure, and respectful of your personal information. This policy outlines how we collect, use, and safeguard the data you share with us as we help bring your outdoor kitchen dreams to life.

Your control over your personal information is paramount. We strive to provide clear options for managing your data and preferences. This policy was last updated on October 26, 2023. Any future updates will be posted here to keep you informed.

Information We Collect

To provide you with our bespoke services in custom BBQ fabrication, outdoor kitchen design, and grill maintenance, Ember & Stone Customs collects various types of information. This data helps us understand your needs, deliver superior service, and enhance your overall experience:

• Personal Information: Collected during consultations, service requests, or purchases. This may include your name, address, phone number, and email address.
• Website Usage Information: We use cookies and analytics tools to understand how you interact with our website. This includes IP addresses, browser types, referral pages, and viewing patterns, which helps us improve site functionality.
• Communication Records: When you communicate with us via email, phone, or in-person, we may keep records of these exchanges to ensure consistent service and address any inquiries.
• Project & Service History: Details related to your custom projects, design specifications, installation records, and repair histories are kept to facilitate future service and ensure satisfaction.
• Payment and Billing Information: For processing transactions, we collect necessary payment details (e.g., credit card information, billing address). This is handled securely through trusted payment processors.

How We Use Your Information

The information we collect at Ember & Stone Customs serves several key purposes, all aimed at enhancing your experience and delivering our high-quality products and services:

• Service Delivery & Customer Relationship Management: To process your orders, schedule installations, perform repairs, and manage our ongoing relationship with you.
• Communication: To provide updates on your projects, inform you about new services, special offers, or company news that may be of interest, always with clear opt-out options.
• Website Improvement: Analyzing usage patterns helps us optimize our website's performance, refine content, and enhance the overall user experience.
• Legal Compliance & Business Operations: To fulfill legal obligations, resolve disputes, and manage our business operations effectively and responsibly.
• Marketing Communications: With your consent, we may use your information to send personalized marketing materials, from which you can opt-out at any time.

How We Protect Your Information

Ember & Stone Customs employs robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security is integral to our operations:

• Encryption & Secure Storage: We utilize industry-standard encryption protocols (SSL/TLS) for data in transit and secure, access-controlled servers for data at rest.
• Access Controls: Employee access to personal information is strictly limited to only those who require it to perform their job functions, and all employees are trained on data privacy best practices.
• Regular Updates & Monitoring: Our systems undergo frequent security updates and continuous monitoring to detect and prevent potential threats.
• Data Backup & Recovery: Comprehensive backup procedures are in place to ensure information preservation and rapid recovery in unforeseen circumstances.
• Third-Party Compliance: We ensure that any third-party service providers we engage (e.g., payment processors) adhere to similar stringent security and privacy standards.

Your Rights and Controls

You have fundamental rights regarding your personal information. Ember & Stone Customs is dedicated to ensuring you can exercise these rights easily:

• Access & Portability: You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, and machine-readable format.
• Correction & Update: If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates.
• Deletion (Right to be Forgotten): Under certain circumstances, you may request the deletion of your personal information.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
• Privacy Preference Management: We aim to provide granular control over your privacy settings and preferences where applicable.

To exercise any of these rights, please contact us using the details provided in the 'Privacy Questions and Concerns' section below.