Terms & Conditions
Understand your rights and responsibilities when working with Ember & Stone Customs—clear terms ensuring fair and professional service relationships.
Terms and Conditions Overview
Welcome to Ember & Stone Customs. These Terms and Conditions govern your use of our website at www.emberstonecustoms.ca and any services you engage with us, including custom BBQ unit fabrication, outdoor kitchen design, installation, and grill repair. By accessing our website or engaging our services, you agree to comply with and be bound by these terms. We encourage you to read them carefully.
- Agreement Scope: These terms outline the agreement between Ember & Stone Customs and you, covering both website interaction and all service engagements.
Careful consideration of every detail ensures a strong foundation for our projects and agreements. - Acceptance of Terms: Your use of our website or services signifies your explicit acceptance of these terms and any future modifications.
- Modification Procedures: Ember & Stone Customs reserves the right to update or modify these terms at any time. Significant changes will be communicated via our website or direct communication channels. Continued use constitutes acceptance of revised terms.
- Governing Law and Jurisdiction: All agreements and disputes arising from these terms shall be governed by the laws of British Columbia, Canada, without regard to its conflict of law provisions.
- Contact for Clarification: For any questions regarding these terms, please contact us at info@emberstonecustoms.ca or call (604) 596-7245.
Service Terms and Agreements
Our commitment to professional craftsmanship extends to clear and concise service agreements, ensuring all parties have a mutual understanding of project expectations, timelines, and responsibilities.
- Service Agreement Terms: Detailed terms for all custom fabrication, design, installation, and repair services will be provided in a formal proposal or contract.
- Project Timeline and Milestones: All projects include an estimated timeline with key milestones. Delays due to unforeseen circumstances or client-requested changes will be communicated promptly.
- Payment Terms and Schedules: Payment schedules, due dates, and accepted methods (e.g., e-transfer, credit card, cheque) will be clearly outlined in your service agreement. A deposit is typically required to commence work.
- Change Order Procedures: Any changes to the agreed-upon scope of work must be documented via a formal change order, outlining revised costs, timelines, and requiring written client approval.
- Customer Responsibilities: Clients are responsible for ensuring site readiness, providing necessary access, and making timely decisions to avoid project delays. Specific responsibilities will be detailed in your agreement.
Warranties and Guarantees
Ember & Stone Customs stands behind the quality of our workmanship and the materials we use. We provide clear warranty terms to give you peace of mind regarding your outdoor living investment.
- Workmanship Warranty: We offer a limited warranty on our installation and fabrication workmanship for a period specified in your service agreement, typically 1 year from completion. This covers defects arising from our installation processes.
- Material Warranty: Many components and appliances (e.g., grills, refrigerators, countertops) come with manufacturer-specific warranties. We will assist in facilitating claims with manufacturers when applicable.
- Warranty Claim Procedures: To initiate a warranty claim, please contact us immediately with details and photographic evidence of the issue. Claims will be assessed within 5 business days.
- Exclusions and Limitations: Warranties do not cover damage due to misuse, lack of maintenance, acts of nature, unauthorized repairs, normal wear and tear, or cosmetic changes that do not affect functionality. Full exclusions are detailed in your service agreement.
- Extended Warranty Options: On select products or services, extended warranty options or maintenance programs may be available. Consult with your project manager for details.
Website Usage and Conduct
To ensure a positive and secure experience for all users, we outline guidelines for acceptable conduct and usage of the Ember & Stone Customs website.
- Acceptable Usage: Our website is intended for legitimate inquiries about our services, product browsing, and general information.
- Prohibited Activities: Prohibited activities include, but are not limited to, unauthorized access, data scraping, introduction of malicious software, or any activity that disrupts website functionality or infringes on others' rights.
- Intellectual Property: All content on this website, including text, images, logos, and designs, is the exclusive property of Ember & Stone Customs or its licensors and is protected by copyright and other intellectual property laws. Unauthorized reproduction or distribution is prohibited.
Our unique designs and brand identity are protected assets, reflecting our commitment to quality. - User Account Responsibilities: If you create an account on our site, you are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
- Content Submission: By submitting reviews, testimonials, or other content, you grant Ember & Stone Customs a non-exclusive, royalty-free license to use, reproduce, modify, and publish that content for promotional purposes.
- Website Availability: While we strive for continuous availability, Ember & Stone Customs does not guarantee uninterrupted access to the website and may perform maintenance or experience outages.
Limitation of Liability
Understanding the scope of our liability is crucial for both parties. This section clarifies the extent of Ember & Stone Customs' responsibility.
- Scope of Liability: Ember & Stone Customs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or goodwill, arising from your use of our services or website.
- Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, embargoes, fire, floods, epidemics, or pandemics.
- Indemnification: You agree to indemnify and hold harmless Ember & Stone Customs, its affiliates, and their respective directors, officers, employees, and agents from any claims or damages arising out of your breach of these terms or your misuse of our services.
- Maximum Liability: In no event shall the total liability of Ember & Stone Customs to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our services or website.
- Insurance: Ember & Stone Customs maintains appropriate business insurance. Details on coverage can be provided upon legitimate request.
Dispute Resolution and Contact
We aim for transparent and fair resolution of any concerns. This section outlines our approach to resolving disputes and how to contact us.
- Dispute Resolution – Communication First: We encourage direct communication to resolve any issues. Please contact your project manager or our customer service team immediately with any concerns.
- Mediation and Arbitration: If direct resolution is not possible, both parties agree to explore mediation or binding arbitration as alternative dispute resolution methods before pursuing formal legal action.
- Legal Jurisdiction: Any legal action or proceedings relating to these terms or our services shall be brought exclusively in the courts located in British Columbia, Canada.
- Customer Service Contact: For support, inquiries, or to report an issue, please reach us at info@emberstonecustoms.ca or call (604) 596-7245.
- Escalation Procedures: If your issue is not resolved by initial contact, you may request to escalate the matter to a senior manager by emailing or calling our main office.
Have Questions About Our Terms?
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